Excellent. Great staff and Kirsty is fantastic lovely manners.
2 months ago
The staff here are really good, remember your name, your car history, your preferences and are so courteous - best in class !
8 months ago
Good place to be if you want to buy a Volvo!
a year ago
Fantastic personal experience. Came in to get a used car and remembered exactly how I take my coffee. Look forward to seeing them next time.
a year ago
Bought new t8 XC90 from Bells in Northampton with full width roof box which was delivered with the box installed. 7 days later when my wife was in France she noticed a crack in the panoramic glass coming from the edge of the glass. The crack continued to extend rearwards. There was no possibility of an impact on the glass due to the roof box and no surface abrasion in the glass.
Called bells who first tried to suggest we hit the glass on parking garage until I explained that the roof box was on and this was not possible. Then they suggested I take it to our local dealer Squire Furneaux in Maidenhead.
I did and the sr technician from Squire Furneaux told me it was definitely a warranty claim, so we booked it in for a warranty repair a week later. I removed the roofbox after seeking his advice.
On bringing the car in for this repair I was called 6 hours later to say that it was impact damage and not covered by warranty. Hi he technician claims I was told that any warranty repair was subject to another detailed inspection with the roofbox off. This is a blatant lie. I booked in on the clear expectation of a warranty repair or I would have contacted my insurers directly!
Bells were no help, with the director suggesting this happened while the car was with us. She spoke to volvo and supported the Squire Furneaux view that this was impact damage, and definitely was “our responsibility”, not theirs. If there is impact damage, any impact must have happened in Northampton with Bells prior to installing the roof box. My own view is that it is a glass fault but either that or a Bells motor issue. Either Bells or Volvo should take responsibility!
Volvo takes the word of the sr technician at Squire Furneaux, whose word is worthless as he lied about what he said to me and changed his view on the nature of the damage from faulty glass or stress to impact damage!
Autoglas expert has directly contradicted the impact damage with the roof box on explanation... simply not possible.
Caught between a rock and a hard place but beware of Panoramic glass on the XC90 and beware of bells motor group who refuse to take responsibility or support their customers even when you’ve just sent them £60K++++
If you want a luxury 7 seater, think twice about buying a Volvo with Panoramic glass and definitely don’t buy from Bells or Squire Furneaux neither of whom places a high priority on customer service and satisfaction.